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Customer Complaints: Simple Rules to Reduce Refunds and Bad Reviews

Free live webinar

Online

Date & Time

Tuesday, 14 April
11 am AEST
45 minutes

Starts in...

EVENT ENDED

Recording available on our Events and Webinar Recordings page

What You’ll Learn

A single customer complaint can quickly turn into a costly refund, a damaging review or even regulatory scrutiny if you handle it the wrong way.

To help you respond with clarity and confidence, LegalVision is hosting a free webinar on Customer Complaints: Simple Rules to Reduce Refunds and Bad Reviews.

Join us on Tuesday, 14 April, at 11 am AEST, when Caroline Snow (Senior Lawyer) and Christopher Parker (Lawyer) will discuss:

  • what your contracts really mean when a customer complains;
  • when you must provide a refund under Australian Consumer Law; and
  • the rules you must follow when handling reviews and marketing claims.

Attend the webinar live and you will be entered into our monthly draw to win Apple AirPods. Simply share your contact details during the webinar to take part.

About Caroline Snow
Caroline is a Senior Lawyer in LegalVision's Commercial Contracts team. She has a background in commercial and family law disputes, as well as drafting and reviewing commercial contracts.

About Christopher Parker
Christopher is a Lawyer in LegalVision's Intellectual Property Team. He has gained experience assisting legal departments, including the Australian Broadcasting Corporation's Legal team and the Australian Copyright Council.

Register for free today.

About LegalVision
LegalVision is a commercial law firm that provides unlimited legal support to SMEs and in-house teams through a fixed-fee membership. We help businesses manage all aspects of commercial and corporate law, including employment law, commercial contracts, mergers & acquisitions, intellectual property and business disputes with fast, practical advice, using custom-built tech to deliver predictable pricing and on-demand access to specialist lawyers across Australia, New Zealand, and the UK. Visit legalvision.com.au or call 1300 544 755 to contact our team.

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Following the webinar, there will be a live Q&A. If you cannot make it, you can still register, and we will send you a copy of the recording. You are also eligible to receive a free legal consultation.

Register Now